Privacy and security

Goodbet privacy policy – how your information stays secure

Your personal information is completely safe at Goodbet. Learn everything here in plain English — what information is collected, how it's used, and what rights you have.

Last Updated: January 2026

Brief privacy policy summary

Topic Summary
Data Controller Goodbet (https://goodbet.vu) — licensed operator
Types of Information Collected Name, contact, identity documents, payment & usage information
Sale to Third Parties Never — information is not sold
Use of cookies Essential & performance cookies are used
Information Storage While account is active and as per legal requirements
Your rights Rights to Access, Correction, Deletion & Portability

1 Introduction

Welcome to Goodbet. This privacy policy explains what information we collect about you when you use the Goodbet platform, how we use it, and what steps we take to protect your privacy.

We believe data protection is not just a legal obligation — it's an ethical responsibility to our members. By registering at Goodbet, you are deemed to have consented to this privacy policy.

Goodbet follows international standards for data protection. Your information is never sold to third parties.

This policy applies to the https://goodbet.vu website, mobile app, and all related services.

2 What information do we collect?

Goodbet collects information in two ways — what you provide directly and what is automatically collected when you use the platform.

Information you provide

  • Identifying Information: Full name, date of birth, nationality
  • Contact Information: Email address, phone number, postal address
  • Identity Documents: National ID card, passport, or other government-issued ID (in KYC process)
  • Payment Information: Mobile banking number, bank account details (stored encrypted)
  • Contact Details: Support chat, email & complaint records

Automatically collected information

  • Device Information: IP address, browser type, operating system
  • Usage Information: Pages visited, login times, betting activity
  • Location information: Approximate IP-based location (for geographic restriction verification only)
  • Cookies and tracking: Session cookies & performance trackers

3 How is your information used?

Goodbet uses collected information only for the purposes below. We never misuse your data.

  • Account management: Registration, Login & Account Verification
  • Payment Processing: Processing Deposits & Withdrawals
  • KYC and legal compliance: Identity Verification & Anti-Money Laundering
  • Customer service: Questions, Complaints & Problem Resolution
  • Security: Fraud Detection & Prevention
  • Service Improvement: Analyzing usage patterns to improve the platform
  • Contact: Sending important notices, security alerts, and bonus information

If you do not wish to receive promotional emails, you can unsubscribe at any time through your account settings.

4 Who Is Your Information Shared With?

Goodbet never sells your information. However, limited data may be shared with specific trusted third parties for service operations.

Parties With Whom Information Is Shared

  • Payment Providers: Minimum information required for payment processing
  • KYC service providers: Third-party verification providers for identity verification
  • Game software providers: Technical information required for game operations
  • Legal authorities: In response to court orders or lawful requests from regulatory bodies
  • Audit Firms: Regulatory authority for license verification

Your information is not shared with any third party for marketing or advertising purposes.

When sharing information with third parties, Goodbet ensures they also comply with equal data protection standards and are bound by the necessary agreements.

5 Cookies and tracking technologies

Goodbet's website and app use cookies and similar tracking technologies. These help improve your browsing experience and ensure platform functionality.

Types of cookies

  • Essential Cookies: Essential for login sessions, security & core functionality
  • Performance Cookies: Analyzes page load times & usage patterns
  • Preference Cookies: Remembers language preference, theme & other personal settings

You can block or delete cookies through your browser settings. However, disabling essential cookies may prevent some Goodbet features from functioning properly.

6 Data Security Measures

Goodbet employs industry-leading technical and organizational measures to protect your information.

  • TLS 1.3 encryption: Latest encryption technology in all data transmission
  • AES-256 encryption: Strong encryption for stored sensitive information
  • Two-Factor Authentication: 2FA to prevent unauthorized account access
  • Firewall & DDoS Protection: Protecting the platform from cyber attacks
  • Regular Security Audits: Audited by independent cybersecurity experts
  • Staff training: Regular data protection training for all staff

Payment information is never stored in full on Goodbet's servers — payment processing is always conducted over encrypted connections.

7 Information Retention Period

Goodbet does not retain information longer than necessary. Retention periods depend on the type of data and legal requirements.

  • Account information: Retained while account is active
  • KYC documents: Up to 5–7 years in accordance with regulatory requirements
  • Financial transactions: Up to 5 years in accordance with anti-money laundering laws
  • Contact Record: Up to 2 years for troubleshooting purposes
  • Betting History: For a specified period as required by regulations

Even after account closure, some information may be retained for a certain period for legal or regulatory reasons.

8 Your rights

You have the following rights over your information at Goodbet. Contact the support team to exercise any right.

Right to Access

You may request to know what information Goodbet holds about you.

Right to Correction

You can request correction of incorrect or incomplete information.

Right to Deletion

You can request deletion of your information under certain conditions.

Right to Portability

You may request your information in a portable format (CSV/JSON).

Right to Object to Processing

You can object to the processing of your information for marketing or profiling.

Right to Restrict Processing

You can request to temporarily halt processing in certain circumstances.

9 Protection of minors' information

Goodbet strictly prohibits registration and use by anyone under 18 years of age. We do not knowingly collect or process any information from minors.

If we become aware that information from a minor has mistakenly entered our system, that information will be deleted immediately and the associated account will be closed.

10 Privacy policy changes

Goodbet reserves the right to update this privacy policy. Changes will be published on this page and the "Last updated" date will be revised.

In case of significant changes, members will be notified in advance via email or special notice on the site. Continued use of Goodbet after changes will be deemed acceptance of the updated policy.

11 Contact & Complaints

For any questions about this privacy policy or to exercise your data rights, contact Goodbet's data protection team.

Data Protection Contact: [email protected] — We will try to respond within 30 working days.

Live chat for general support or [email protected]Contact us. Our Bangla support team is ready 24/7.

How Goodbet protects your information

Goodbet follows modern technology and strict policies to ensure security at every level.

End-to-end encryption

Every piece of data from your device to Goodbet's servers is secured with TLS 1.3.

Strict KYC process

Identity verification ensures no one else can access your account.

Fraud Detection AI

Real-time fraud detection system blocks suspicious activity instantly.

Data Minimization

We only collect the information necessary to provide the service, no more.

Regular Security Audits

Independent cybersecurity experts continuously test goodbet's systems.

Information under your control

View, edit, download, or delete — you have full control over your information.

Your information is in safe hands — join Goodbet today

Register at Goodbet and enjoy a safe, transparent, and enjoyable betting experience.

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